MCCi was highlighted as the Laserfiche VAR of the month for September by Laserfiche Corporate. Donny Barstow, President of MCCi, comments: “We have seen an increase in complex opportunities driven by higher-level end users and IT staff. Internally, the pressure is to deliver more and better service to continue to generate strong referrals. That requires constant professional development on our part to be able to communicate and work at a higher level.” To that end, every member of MCCi’s technical staff has at least one CPP certification. Collectively, the team holds all of them. In addition, MCCi has also hosted nine user group workshops—averaging one a month—ranging from 40 attendees to individual consultations. “We are focused on proactively educating customers about what Rio and Avante have to offer, which is much better than being reactive,” he says.
bonniehutchinson / Mar 29, 2013