What was the biggest thing in the workplace that you weren’t prepared for?



As this year nears closure, we hosted a virtual webinar to interview members of our MCCi community to discuss the lessons they learned from 2020, how they were able to embrace hyperautomation amidst a global pandemic, and what’s to come in 2021. This second blog in our four-part series focuses on the challenges our clients faced when COVID-19 shut down the way they did business in March of 2020.

L’Cena Parsons, Collin County, Texas: “Probably the first thing that we noticed is we didn’t realize how many desktop computers we had throughout the County. Suddenly, people needed to work from home that were high risk. We were scrambling to get them set up with laptops and make our desktops mobile. We were packing up scanners and desktop computers and getting people set up in their homes. That was a little challenging for us.”

“We came up with a Laserfiche Form really fast that allowed employees to submit for approval to receive equipment. So, if someone was identified within a department that they needed to work remotely, they would submit it. Their supervisor would approve it, and if necessary, you know, determine whether they were exempt or non-exempt and routed through the proper channels for that. It would end with our IT department, who would gather the appropriate equipment needed and close out the tickets. So, we were able to throw that together in about two days. That was good, but we were scrambling for a little bit for those laptops and mobile units.”

Mike Hawkins, La Plata County, Colorado: “The beginning was moving all the workers with VPN assignment, and we didn’t have near enough VPNs. The whole work environment had to come together very quickly. But I think one of the biggest things we went through, as many processes demanded people be in the office, we ended up producing several forms to allow those processes to continue remotely. That was a big part of the work, in addition to a lot of the COVID-specific forms that we had to put together to monitor the workforce.

“Between getting the employees remote, getting that infrastructure set, and developing forms that allowed business processes to continue, it was an all-hands-on-deck kind of deal.”

Russell Haddock, MCCi: “For us, it was interesting because, as a company, we’re already all working remote. I mean, I’m in Texas. Lawrence is in Florida. Amanda Blackwood was in Florida. Amanda Summers is in Indianapolis. Nathan, I always forget where you are, you’re like in Hawaii or something… North Carolina! For us to pivot to remote was the easiest part of COVID. The hardest part for us was, I think, adapting to our client’s needs and what they needed in a remote world when we were so used to being in front of people.“

Shawna Barnes, City of Grapevine, Texas: “Being a city, transitioning so many people to the virtual work environment was quite an undertaking at the beginning. Those first two months were pretty rough.”

“We were very fortunate that we had a lot already in the system running digitally, and we launched around 60 forms through that period where we were trying to get things streamlined.”

“Everything was a scramble during that time, but we had a wonderful team here, and the collaboration was absolutely that. With the forethought of going through everything, we built, especially with COVID, just thinking about the data capture side of these things.

The work environment was great, but it was also our bigger processes, like our AP process, where we could throw in emergency related information. So, we were capturing our complete expenses almost right away. And we launched that, I think within week two.”

“We launched a Care Center with Laserfiche. I mean, that was like within the first week that we utilized Laserfiche for our entire Care Center at the EOC!”

“The transformation of so many processes so quickly was quite the undertaking, I think for everyone.”

We hope you enjoyed learning more about how our community tackled operational issues during the ‘quarantine scramble’! Learn more about COVID-19 Response stories at our Newsroom.

Do you have a successful use case you would like to share? Contact our team today, we’d love to share your story!