What changes did you make to your Business Continuity Plan as a result of COVID-19



As this year nears closure, we hosted a virtual webinar to interview members of our MCCi community to discuss the lessons they learned from 2020, how they were able to embrace hyperautomation amidst a global pandemic, and what’s to come in 2021. This is the final blog in our four-part series, which focuses on the tactics our clients chose when updating their Business Continuity Plan due to the COVID-19 shut down in March of 2020.

Russell Haddock, MCCi: “A lot of us have the standard stuff in there. We know what we’re going to do in case of a flood. We have a lot of clients in South Texas in Florida on the East coast that deal with hurricanes. Hurricane preparedness is always a big part of disaster recovery, preparing for secure electronic records so that we don’t have a paper records disaster. I think what we didn’t necessarily plan for was a pandemic. I’ve talked to a lot of clients. Some, surprisingly, had a pandemic in their disaster recovery plan, but they never tested it before. This year put all of us to the test in many ways.”

L’Cena Parsons, Collin County, Texas: “It’s a work in progress. Our emergency management department is the one that works on the disaster recovery plan or the coop plan for how we would handle operations if everything had to shut down. The plan didn’t directly address a pandemic, so we want to have an actual category for that where we would add everything that we’ve been doing from the minute it happened. All of the procedures that we had to put in place can be remote.”

“One thing that stands out that I know that we have made a change on is that this all hit during our budget time. So, we started looking to do refreshes on all of our technology. We do refreshes for our computers for every day. We are now transitioning to trying to get out of those desktops, trying to make it to be to where just about everybody will have a laptop. So even if you sit at your desk and you never work remote, it will make things much easier to allow for everyone to have a mobile computer and enough VPNs to go around for everybody.

You hope it doesn’t happen again, but if it does, we know that we will take these lessons learned and apply that to our disaster recovery plan.”

Mike Hawkins, La Plata County, Colorado: “I am the communications lead for La Plata County to interface with search and rescue. Due to the pandemic, we have had to set up a testing facility for our community. The local health department is now working with our county because they don’t have as robust of an IT department as we did and we’re running a lot of the measurement of how many people are going through. I think we had four lanes. We were trying to push a number of people through the testing sites. It was a lot of supporting technology because we had to do it outside from an OEM perspective. We’ve done a lot of work and Laserfiche helps on the forms for some of the things that they have to keep track of. We’re learning as we go. There are rough spots, but I I’d say that kind of covers it for emergency management disaster recovery.”

Shawna Barnes, City of Grapevine, Texas: “As far as disaster recovery, the EOC, we really leveraged Laserfiche quite a bit for all our emergency needs, for a lot of forms we created. We launched called Grapevine Cares throughout the city on the emergency side of things.”

We hope you enjoyed learning more about how our community is learning from the COVID-19 crisis and implementing business continuity! Learn more about COVID-19 Response stories at our Newsroom.

Do you have a successful use case you would like to share? Contact our team today, we’d love to share your story!