Between an aging workforce and an increased demand for digital citizen services, local governments are investing in technology solutions at an unprecedented rate to find better ways to work.
According to the Center for Digital Government, one technology that cities and counties plan to implement in the coming year is robotic process automation (RPA). RPA is an emerging technology that allows robots (also called digital assistants) to take over your organization’s most repetitive, mundane tasks with increased speed and accuracy. When implemented well, it promises a quick return on investment.
At the same time, your employees can spend more of their time strategically and positively impacting your organization.
Other Emerging Technologies in the Public Sector
The CDG also reports the following emerging technologies are likely to see attention in the public sector:
- Natural Language Processing (NLP)
- Augmented/Virtual Reality
- Machine Learning (ML)
- Artificial Intelligence (AI)
- Predictive Analysis