Do you prefer working 100% remote with occasional travel upward of 25%? Do you take immense pride in delivering on what you say you are going to deliver? Do you thrive in a company culture where personal integrity and accountability are foremost acknowledged, respected, and rewarded? Are you a naturally curious person that brings high energy to projects and is fanatical about client success? If so, read on – this job is for you.
MCCi is on a mission to free one million people from manual business processes so they can grow and see their organizations prosper. We are a consulting company with expertise in Business Process Automation and we provide our clients with leading hyperautomation technologies. More than 1,300 organizations trust us as their IT services partner and believe that strong relationships and talented people lead to successful outcomes.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience. The Technical Trainer enables both MCCI and Customer outcomes through orchestration of effective training and passionate customer focus. They drive MCCI’s most complex projects and educate our clients to remove barriers resulting in delivery of successful outcomes. The Technical Trainer is a key MCCi role in leading a successful customer engagement, maintaining program health, and leading best practice training methodologies for our clients nationwide.
This role reports to the Functional Program Lead and is responsible for managing all training related to the implementation lifecycle of complicated Laserfiche configurations and other technology related projects. Technical Trainers are responsible for gathering, interpreting, and translating complex business requirements into successful training experiences for our clients. Technical Trainers grow in their knowledge of our software solutions like Laserfiche. Eventually, they become software experts and are self-motivated with the ability to work independently without direction. The ideal candidate thrives in a Work Hard – Play Hard culture! We have fun while delivering for our clients!
What you’ll do:
- Lead client-facing software training virtually on camera or in-person to learners with diverse technical skills, maintaining consistent and positive delivery throughout a three-hour session, upwards of three to four days each week.
- Assess client training needs through client interviews and discussions with the project team.
- Select appropriate training approaches and topic sequence to get the right individuals trained at the right time.
- Proactively schedule and manage training sessions for projects and clients of varying sizes.
- Create new and routinely review training materials to improve instructional delivery and post-training retention.
- Write clear process-specific instructions for clients to distribute.
- Keep apprised of industry developments for training adult learners.
- Maintain the standard for client trainings and assist in elevating the training skills of other Professional Services team members by leading internal training and distributing materials.
- Occasionally lead projects as a Project Manager that are not Training focused to add a little spice to your role
What you’ll need to be successful:
- At least two years of corporate training experience with a focus on technology, preferably client facing, or Bachelor’s degree in Education
- A passion and propensity for Project Management principles by being a detailed focus person with great empathy and pursuit of client satisfaction
- Demonstrates a history of proposing and implementing process improvement initiatives
- Working proficiency in Microsoft Office, especially Word and PowerPoint
- Self-directed attitude
- Bachelor’s degree
- Superb oral, written, and interpersonal communication skills
- Excellent presentation skills
- Calm and patient demeanor
- Working knowledge of common learning theories, instructional theories, and instructional strategies for adult learners, preferred.
- Training curriculum management and development, preferred.
- Experience with Laserfiche, Gold Certified, a plus.
What you can expect from us:
We really ARE more than a company…we are a family! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
WE ARE APPROACHABLE.
Want to talk to a member of management or leadership, walk up and say hi.
WE TRUST YOU.
We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
WE EMBRACE TECHNOLOGY!
We love it, sell it, support it, use it, and need it.
WE DRESS COMFORTABLY.
We need you to work hard, not wear a tie.
WE ARE KIND.
Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
WE ENJOY OUR FAMILY.
Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
WE VIRTUALIZE EVERYTHING.
We strive for 100% inclusion of our remote teammates.
MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
