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A Citizen-First Approach to Modernizing Services


citizen-first approach to modernizing services - cover graphic

State and local government agencies face many challenges, including the pressure to modernize and improve citizen services, tight budgets, and increasing workloads. These problems are intensified by a shrinking workforce, resulting from retirements and workers deciding to go to organizations in private sector industries instead of the government.

Agencies are starting to consider artificial intelligence (AI) and machine learning (ML) but are hesitant because of concerns about the perceived complexity of these new technologies and approaches, as well as how they will integrate with existing legacy technologies.

Learn how state and local governments are using intelligent automation (IA) to optimize citizen services while saving employees time, by downloading our white paper in the form.


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