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Centers of Excellence: The Force Multiplier for Organizational Performance


center of excellence cover image

For many years, organizations have looked for the optimal formula for modernizing their workstreams while being more responsive to the growing demand for digital services. Establishing a Center of Excellence (COE) to build out key processes, define a methodology, and develop expertise across the enterprise benefits all stakeholders – employees, customers, shareholders.

In this guide, you will learn:

  • Characteristics of a successful COE
  • The organizational model needed to support a COE
  • Service delivery & support considerations
  • How to sustain and mature a center of excellence
  • And so much more!


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