At Northern Arizona University, staff and faculty members were frustrated and searching for new student success strategies. Despite having all sorts of support in place — peer mentoring, supplemental instruction, faculty training — employee and student retention was a challenge. In response, the university started to examine how its administrative units were set up and whether the divides between departments limited their ability to serve students and each other.
Northern Arizona isn’t alone in re-examining longstanding organizational structures and operations. Other colleges and universities are looking for ways to better serve students by making sure administrative and faculty offices that are typically “siloed” are working together.
Our Working as a Team for Student Success White Paper gives tips on how to collaborate across a higher education institution to improve student success and retention.