At the Forefront of Innovation
Collin County Sheriff’s Office is known for its innovation in government technology processes. Not only have they harnessed Laserfiche’s power, but now they implemented their first digital workers to eliminate bottlenecks in the corrections business process.
“We’re working with MCCi and we’re excited about our first Blue Prism project. Our population in Collin County is over a million citizens, and so by definition, that tends to mean more crime. Our goal is to speed up inmate processing and get our officers back on the street quickly so they can continue to protect and serve. Our new digital worker, through robotic process automation, will scrape data from the records management system in the sheriff’s deputy vehicle to our jail booking software.”
“For over a decade, this has been a persistent problem for us, and we’re thrilled to have a solution, finally.”
Why RPA? “With change management processes, we always have ideas of ‘well, if we have a digital worker, then we don’t need the worker.’ But that isn’t true; our argument always is the worker can do other things like their actual job. If you spend so much time doing the menial work, you don’t have enough time to do the stuff that matters.”
What else does their team love in addition to Laserfiche and Blue Prism? Tim shares, “We leaned on MCCi to help us a lot. I love that they have a highly technical skilled team that allows us to get the problem that we have solved. It’s not just basic tech support. When we call on MCCi, it’s at a very high level. The support has been fantastic. We have worked with one specific person with each problem, and they stay on until the very end. There’s no closing out the ticket or passing it to another person. They will always be the person we call on for Laserfiche, Blue Prism, and beyond.”
A Deeper Look at the Process
In Collin County, Texas, at the time of an arrest, critical personal and charge(s) data about the arrestee is manually entered into their onboard cruiser software at the time of the arrest. Upon arrival at the jailhouse, the officer then manually transfers the same data into the jailhouse system as part of the end-to-end jailhouse booking process. The two systems remain isolated for security and compliance purposes. The time spent by the officer at the jailhouse can range anywhere from 45 minutes up to two hours per booking.
By leveraging Blue Prism, a digital worker transfers data from one system to the next in a secure and compliant manner. The digital worker gathers the data in real-time from the cruiser system, then completes the transfer of data to the jailhouse system. This process creates the arrest entry with pertinent information and issues a notification to the jailhouse clerk(s) that an arrestee is now en route. The jailhouse clerk quickly performs a jail room assignment, and prepares for the arrival of the arrestee to take advantage of the lead time provided by the digital worker. Now, there is no need for the officer to spend time completing a second round of data entry to create the jailhouse system of record.
Across the county, with an average of nearly ten arrests per day, seven days a week, 365 days per year, officers in Collin County can provide nearly 4,000 hours of value-added time back to the community they serve and protect.