We had the honor of speaking with Gopal Kanneganti of Loudoun County, Virginia. Kanneganti works with an IT department of 200 employees managing their ECM team.
Loudoun County has been using Laserfiche for over 10 years and to start Gopal reflects on their first process with Laserfiche. “We we did a project for human resources that was a lot of paper processes and rooms full of shelves with papers. They must keep employee records 25 years after the employees leaves the county, so it was becoming a nightmare. We went in, looked at their processes and scanned in the paperwork to Laserfiche, and built out workflows. Implementing records management.” Explained Kanneganti.
“We now build a form for pretty much anything that comes us. We say to our staff if there is a paper you’re using to collect information, bring it to us and we’ll create a form and we’ll build a business behind the form that can take care of your approval process or anything else you need.”
They’re creating for forms for everything including simple forms that were still time intensive. “Something as simple as a tuition reimbursement form was an intense paper-based process that had to touch many departments and could take up to 3-4 weeks to get paid after a form was submitted. Replacing to with a Laserfiche form and workflow cut down the processing time to a week or two at the most.” said Kanneganti.
But where they really have shined? Their Parks and Recreation department, even winning the 2019 MCCi Excellence Award for their HR on boarding. “Parks and Rec is one of our prime customers, they came onboard and embraced Laserfiche and expanded the use in their department. Initially they wanted to digitize their paper processes and day to day- tasks. Then we went on to help them with their children’s programs. Loudoun is the fastest growing county in Virginia, they were bombarded with how to handle so many kids in CASA programs, or sports programs and they needed a lot of help.”
“If the kids go to summer programs or camps, the camp instructor would have to carry a box full of paper that had the kids health information, allergies and contact information. We converted that with Laserfiche and now she carries an iPad with all of that information on the device.” stressed Kanneganti.
One of the challenges in their HR on boarding process was hiring several hundreds of employees at a time and bringing them onboard to with CASA or any of their other various programs. “Hiring hundreds or more people at one time, delayed the hiring process but the school year won’t stop, a CASA instructor still has to be there the first day of school.” explained Kanneganti.
“We integrated Laserfiche with their current software and database and created a workflow that includes a Laserfiche form that allowed them to fill out the form when they want to hire someone and then the form goes through the approval process and documents are traveling with that form. Once everything is complete within the department then the information is sent to HR. That automation cut the entire process from weeks to days. It’s a big relief to the department to be hiring the people they need on time and are there to help their citizens.”
What would they tell others thinking about implementing Laserfiche? “It’s going to improve your day to day process, make your employees happier, and save you time and money in digitizing your paper process. Every department that uses Laserfiche in our county praises it.”