“Never let anyone ever dull your sparkle.” This little piece of advice reminds me that no one has the power to make me feel low. I am in charge of my own sparkle! ~ Haylee Glasscock

Haylee's story

Haylee Glasscock is the Human Resource Technician for the Osceola County Sheriff’s Office. In her role, Haylee oversees a range of HR projects including new hire onboarding and acts as the agency’s Laserfiche administrator.

Haylee Glasscock
Haylee Glasscock, HR Technician for the Osceola County Sheriff’s Office & Laserfiche Administrator
How has technology changed the role you play at the Sheriff’s Office?

I have been with the Osceola County Sheriff’s Office for seven years. When I first joined the agency, I was a part-time student clerk that was tasked with finding an ECM solution to digitize and store HR records. Through research, I found that Laserfiche would be a good fit for our department’s needs, and moved forward with implementation. My first project with Laserfiche was to digitize personnel files and enter them into our system. Without technology and this fantastic enterprise management system, I wouldn’t have been able to accomplish this task.

I was soon reclassified to a full-time employee in the human resources department as an Entry-Level Clerk. A couple of years later, I was again reclassified to Human Resource Technician. I believe that my experience and involvement with Laserfiche was the catalyst for those promotions. As a millennial, I am drawn towards technology that makes my job more efficient. Every day I strive to find ways for my agency to be more efficient through the use of technology, and that has ultimately shaped my career path.

During your time at the Sheriff’s Office, what are some technology initiatives of which you are most proud?

The onboarding process with the Sheriff’s Office has modernized tremendously through the use of technology. Our large paper application is now an electronic form that is digitally available to prospective applicants. The majority of the background process is paperless, and the approval process is now done through an electronic form that is integrated with a workflow—allowing the approver to view the applicant file on their mobile device and electronically sign the approval form. Technology has allowed our department to better serve the larger agency, and I’m very proud of this work.

What advice would you give women who are interested in pursuing technical roles, even if they may not have a technical background or formal education in a tech field?

I have always had a love for technology. I was the only kid in my class that used a palm pilot for my school agenda to remind myself about upcoming homework assignments rather than the school issued spiral planner. Technology comes easy for me because I’m interested in it. I do not have a technical background, but as cliché as it may sound, Laserfiche opened my eyes and steered me into a technical field. I have changed my major to computer information technology to learn more about the field.


Advice that I would give to women that are interested in pursuing technical roles without the background would be to follow your passion and obtain certificates or attending training seminars.


What is the best career advice you have ever received?

“Never let anyone ever dull your sparkle.” This little piece of advice reminds me that no one has the power to make me feel low. I am in charge of my own sparkle!

If you could spend a day with any woman in history, who would it be and why?

When thinking of this question, most would think far back into history. However, I work in a government agency where I am surrounded by extraordinary female political figures. One woman that has been a great inspiration and role model to me is Pam Bondi. She served as the 37th Attorney General of Florida from 2011-2019. She was the first female Attorney General of the State of Florida. In a field that is predominately men, she is highly respected and asserts herself in important discussions. When Florida was preparing for Hurricane Irma in 2017, she held a tough stance on price gougers in Florida. I look up to her for being a strong and respected woman that isn’t afraid to speak out.

Learn about the history of Laserfiche’s founder and her inspiring story that paved the way for Haylee!

Laserfiche was founded by Nien-Ling Wacker, a woman who began her career building custom solutions out of her home in the 1970s. She grew her business into the world’s leading ECM (Electronic Content Management) software company, which works to enable the digital workplace of the future. Today, she is recognized as a visionary leader and a pioneer in her field. Wacker, along with countless other women, have made huge contributions to technology and our team draws inspiration from women across the world who have blazed trails as technology leaders. We are honored to work with such innovative clients at MCCi that make a huge impact with technology.