Looking to digitally transform your public sector workplace—but not sure where to start?
Have you already started going digital but know you could be saving even more time and improving citizen services even more?
No matter where you are in the process, our solutions help alleviate frustrating and tedious processes and improve efficiency within your organization.
This roadmap was made just for you. It provides a structured framework for content digitization, process automation, analytics, and more. Learn about your next steps with our roadmap for public sector digital transformation.
Phase 1 – Digitize Documents
Create an electronic filing cabinet by converting your documents from paper to digital.
Benefits:
Stop printing invoices, checks, purchase orders, and more
No more manual filing
Reduce physical storage cost
Reduce risk of data loss
Manage internal and public access to documents
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Phase 2 – Organize Documents
Categorize your documents and manage them in a secure, central Content Services Platform (CSP) such as Laserfiche.
Benefits:
Find documents easily with consistent naming conventions (Example: Vendor Name_Invoice_Date)
Reduce data entry with automated naming and filing
Empower collaboration
Fewer duplicated work tasks
Streamline retention schedules
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Phase 3 – Automate Processes
Improve accountability by digitizing your business processes with easy-to-use electronic forms.
Benefits:
Provide citizen self-services
Standardized and mapped out invoice intake, routing and approval
Preset rules and escalation points
Integrate your ERP with your CSP to reduce data entry
Replace paper forms (T&E process, purchase requests, budget transfers)
Built-in workflows for approval, routing, and notifications
Speed up citizen services
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Phase 4 – Streamline Business Processes
Gain more visibility into your operations and increase the efficiency of processes across departments.
Benefits:
Transparency into processes and timelines (where an invoice is, how long processes take)
Use data to create easier routing and approval processes
End-to-end reporting data
staggered bars to indicate streamlining business processes
Phase 5 – Transform Processes
Drive innovation by leveraging predictive analytics and insight to transform processes.
Benefits:
Leverage reporting and analytics to transform and make business decisions
Based on invoice volume or budget cycles, identify when to staff or plan
Make better use of taxpayer dollars