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Roadmap to Digital Transformation in the Public Sector

an image of the digital transformation scale that explains each step in the process

Looking to digitally transform your public sector workplace—but not sure where to start?

Have you already started going digital but know you could be saving even more time and improving citizen services even more?

No matter where you are in the process, our solutions help alleviate frustrating and tedious processes and improve efficiency within your organization.

This roadmap was made just for you. It provides a structured framework for content digitization, process automation, analytics, and more. Learn about your next steps with our roadmap for public sector digital transformation.


How to Digitally Transform Your Organization

Phase 1 – Digitize Documents
Create an electronic filing cabinet by converting your documents from paper to digital.

  • Stop printing invoices, checks, purchase orders, and more
  • No more manual filing
  • Reduce physical storage cost
  • Reduce risk of data loss
  • Manage internal and public access to documents
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Phase 2 – Organize Documents
Categorize your documents and manage them in a secure, central Content Services Platform (CSP) such as Laserfiche.

  • Find documents easily with consistent naming conventions (Example: Vendor Name_Invoice_Date)
  • Reduce data entry with automated naming and filing
  • Empower collaboration
  • Fewer duplicated work tasks
  • Streamline retention schedules
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Phase 3 – Automate Processes
Improve accountability by digitizing your business processes with easy-to-use electronic forms.

  • Provide citizen self-services
  • Standardized and mapped out invoice intake, routing and approval
  • Preset rules and escalation points
  • Integrate your ERP with your CSP to reduce data entry
  • Replace paper forms (T&E process, purchase requests, budget transfers)
  • Built-in workflows for approval, routing, and notifications
  • Speed up citizen services
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Phase 4 – Streamline Business Processes
Gain more visibility into your operations and increase the efficiency of processes across departments.

  • Transparency into processes and timelines (where an invoice is, how long processes take)
  • Use data to create easier routing and approval processes
  • End-to-end reporting data
staggered bars to indicate streamlining business processes
Phase 5 – Transform Processes
Drive innovation by leveraging predictive analytics and insight to transform processes.

  • Leverage reporting and analytics to transform and make business decisions
  • Based on invoice volume or budget cycles, identify when to staff or plan
  • Make better use of taxpayer dollars
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What's Next?

It's time to prioritize your transformation roadmap and identify processes best suited for digitization and automation.