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MCCi Solution

Records Requests, Simplified.

Records requests continue to increase, and the demand for transparency is at an all-time high. Customers choose our software to bridge the gap for their community – improving the overall customer service experience while digitizing in-person services.

TRANSFORM THE WAY YOU WORK

Make Everyone's Lives Easier

Our records requests software tracker, designed for state and local governments, educational institutions and tribes, manages every step of the process from intake to delivery to save your team valuable time. It is essential to leverage technology to streamline your records requests process.

Online Request Forms

Online forms reduce phone calls, emails, and letters.

Workflow Automation

Never lose track of assignments with notifications for your departments.

Import & Redact

Mitigate the risk of redaction with automated and manual options.

Communication

Transparent communication with the requester and cross-department keeps everyone on task.

Time and Materials

Accurately estimate time and materials for deadlines and payments.

Invoices & Payments

Recover revenue loss with the request payment portal.

Comprehensive Reports

Stay in compliance with escalation and bottleneck reports to name a few.

Security Assurance

JustFOIA is hosted in the most secure location, Microsoft Azure Government Cloud.

“The greatest benefit from JustFOIA increased situational awareness for everything that is going on. Sometimes, there are multiple team members working on a request. If it was done in individual email accounts, we couldn’t see the progress. JustFOIA allows a 30,000-foot view of progress with all requests within the system. We can determine why things are bottlenecking to move things forward. In Development Services, there are so many divisions and responsibilities – imagine if five people were assigned to one request. Each division is now a department within the system, so the requests are being routed efficiently. Our process will continue to evolve, and JustFOIA gives us the opportunity to evolve!”


Austin Blake, City Manager, Kissimmee, Florida
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