OPERATE. RESPOND. SERVE.
Increased Demand Forces Modernization of Processes.
The American Rescue Plan set aside $2 Billion to solve a major problem we faced during the pandemic – getting aid to millions of people in times of crisis. Unemployment claims jumped as a result of the pandemic. CNBC reported in September 2020 that the long-term unemployment rate in the U.S. rose to 2.4 million, a record high for the COVID pandemic.
The government expanded access to public benefits for millions of Americans in response to COVID-19—but that expanded access also scaled the challenges governments face to determine the identity and eligibility of applicants. State unemployment agencies are struggling to keep up with the demand. Applications and other processes related to unemployment verification need to be handled quickly and at a high volume.