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Centers of Excellence: The Force Multiplier for Organizational Performance

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For many years, organizations have looked for the optimal formula for modernizing their workstreams while being more responsive to the growing demand for digital services. Establishing a Center of Excellence (COE) to build out key processes, define a methodology, and develop expertise across the enterprise benefits all stakeholders – employees, customers, shareholders.

In this guide, you will learn:

  • Characteristics of a successful COE
  • The organizational model needed to support a COE
  • Service delivery & support considerations
  • How to sustain and mature a center of excellence
  • And so much more!