For many years, organizations have looked for the optimal formula for modernizing their workstreams while being more responsive to the growing demand for digital services. Establishing a Center of Excellence (COE) to build out key processes, define a methodology, and develop expertise across the enterprise benefits all stakeholders – employees, customers, shareholders.
In this guide, you will learn:
- Characteristics of a successful COE
- The organizational model needed to support a COE
- Service delivery & support considerations
- How to sustain and mature a center of excellence
- And so much more!