Meet the Florida League of Cities:
The Florida League of Cities has united municipal governments since 1922. This powerhouse organization serves over 400 cities, towns, and villages across Florida.
Their dual-location setup spans Tallahassee headquarters and Orlando’s Insurance and Technology Services hub. The FLC delivers critical services including insurance claim processing to communities statewide.
Daily Detour: When Paper Processes Create Painful Delays
Picture this scenario. Claim documents arrived at the Orlando office. Staff manually processed, filed, and routed paperwork to Tallahassee adjusters. The entire journey took over 24 hours.
Manual filing created bottlenecks. Staff spent countless hours retrieving folders from archives. Trips to printers interrupted productive work. Typing errors corrupted file naming systems.
Claims adjusters waited. Customers grew frustrated. Costs climbed higher.
The FLC needed speed. They needed accuracy. Most importantly, they needed their staff focused on serving Florida communities—not shuffling papers.
The Solution: Smart Automation Meets Practical Results
MCCi delivered Laserfiche Records Management Software with powerful workflow capabilities. The system now handles document routing, filing, and notifications automatically.
Key Implementation Features:
- Automatic document naming and folder creation
- Real-time notifications to adjusters and claims staff
- Integration with Great Plains accounting software
- Centralized repository for tracking performance metrics
- Paperless processing across multiple departments
The Workflow module became their secret weapon. Documents that once took 24+ hours to process now reach adjusters in just a few hours.
Christopher Noyes, Business Analyst and certified Laserfiche BPM specialist, explains the flexibility: “The product allows us to build dynamic workflows for current operations while adapting to future conditions quickly.”
The Results: Numbers That Speak Volumes
Massive Scale Results:
- 1.35 million documents and 8.3 million images processed since 2003
- 150,000+ documents automated through Workflow in first year alone
Dramatic Time and Cost Reductions:
- 3,400 hours of labor saved annually with tens of thousands in productivity gains
- 80% reduction in printing volume, saving 550+ reams of paper yearly
- Document delivery time slashed from 24+ hours to just a few hours
Complete Process Overhaul:
- Paperless operations across Property and Liability Claims departments
- Automated invoice routing and standardized naming conventions eliminate manual errors
About the Client
CLIENT NAME:
CHAMPION:
Christopher Noyes
Business Analyst
MEMBERS:
400+ Municipalities
SOLUTIONS:
Project ROI
80% reduction in printing volume
Approvals from 24+ hours to just a few hours
1.35 million documents and 8.3 million images
Meet the Florida League of Cities:
The Florida League of Cities has united municipal governments since 1922. This powerhouse organization serves over 400 cities, towns, and villages across Florida.
Their dual-location setup spans Tallahassee headquarters and Orlando’s Insurance and Technology Services hub. The FLC delivers critical services including insurance claim processing to communities statewide.
Daily Detour: When Paper Processes Create Painful Delays
Picture this scenario. Claim documents arrived at the Orlando office. Staff manually processed, filed, and routed paperwork to Tallahassee adjusters. The entire journey took over 24 hours.
Manual filing created bottlenecks. Staff spent countless hours retrieving folders from archives. Trips to printers interrupted productive work. Typing errors corrupted file naming systems.
Claims adjusters waited. Customers grew frustrated. Costs climbed higher.
The FLC needed speed. They needed accuracy. Most importantly, they needed their staff focused on serving Florida communities—not shuffling papers.
The Solution: Smart Automation Meets Practical Results
MCCi delivered Laserfiche Records Management Software with powerful workflow capabilities. The system now handles document routing, filing, and notifications automatically.
Key Implementation Features:
- Automatic document naming and folder creation
- Real-time notifications to adjusters and claims staff
- Integration with Great Plains accounting software
- Centralized repository for tracking performance metrics
- Paperless processing across multiple departments
The Workflow module became their secret weapon. Documents that once took 24+ hours to process now reach adjusters in just a few hours.
Christopher Noyes, Business Analyst and certified Laserfiche BPM specialist, explains the flexibility: “The product allows us to build dynamic workflows for current operations while adapting to future conditions quickly.”
The Results: Numbers That Speak Volumes
Massive Scale Results:
- 1.35 million documents and 8.3 million images processed since 2003
- 150,000+ documents automated through Workflow in first year alone
Dramatic Time and Cost Reductions:
- 3,400 hours of labor saved annually with tens of thousands in productivity gains
- 80% reduction in printing volume, saving 550+ reams of paper yearly
- Document delivery time slashed from 24+ hours to just a few hours
Complete Process Overhaul:
- Paperless operations across Property and Liability Claims departments
- Automated invoice routing and standardized naming conventions eliminate manual errors
The Bottom Line Impact:
Claims adjusters now spend time adjusting claims—not handling paper. Response times improved dramatically. Customer satisfaction increased. Operating costs dropped significantly.
The Workers Compensation Center success sparked expansion. Similar processes now operate across other insurance divisions, proving scalable value throughout the organization.
Lessons for Modern Government Operations
The FLC’s success demonstrates how smart technology choices create lasting operational improvements. Their partnership with MCCI delivered:
- Immediate Impact: First-year savings exceeded expectations
- Scalable Solutions: Success in one department expanded organization-wide
- Future-Ready Platform: Flexible workflows adapt to changing needs
- Measurable ROI: Clear metrics prove ongoing value
Government organizations across Florida now have a proven roadmap for digital operations improvement.