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Harnessing 3 Benefits of Managed Service Providers in a Talent Shortage

Many organizations are grappling with understaffing, whether it’s layoffs, unexpected retirements, resignations, or difficulty filling vacancies. The result? Disrupted operations, hindered productivity, and difficulty carrying out your mission. That’s why proactive organizations leverage managed service providers (MSPs) such as MCCi.

According to Gartner, a managed service provider is an IT company that “delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration.”

Partnering with a reliable MSP can:

Supplement your IT workforce

Automate repetitive, manual tasks

Enhance your employees’ digital skills

Supplement Your IT Workforce

The main benefit of an MSP is outsourcing work from your IT team. If you don’t have enough staff for important ongoing tasks, the MSP can handle them as needed. MCCi lets you scale your services up or down based on your changing staff situation, so you only pay for what you need.


MCCi provides robotic process automation (RPA) to automate repetitive manual tasks, reducing the need for additional personnel to handle mundane and time-consuming activities. This technology keeps your organization running smoothly, uses staff and resources better, and reduces the need to hire new employees. Automation lets your current employees concentrate on high-impact projects, making them even more valuable to the organization.

Many organizations have critical, multi-step processes that only one person knows how to do. If that team member leaves unexpectedly, it can seriously disrupt your operations. But if RPA takes over those tasks, the risk is reduced.

Enhancing Your Employees' Digital Skills

At MCCi, we do IT work for you and empower your team to be part of the process. Our professional services team works with you to implement low/no-code platforms like Laserfiche, so even without coding experience, your team can actively contribute. Laserfiche provides a user-friendly interface enabling employees to build, modify, and customize workflows. This allows organizations to leverage a broader talent pool’s creativity and problem-solving skills.

We provide the immediate benefits of a more skilled workforce and promote a culture of continuous learning and skill development. This can even decrease your turnover: 94% of employees say they are more likely to stay in a job where they can learn!

team working on projects digital graphic illustration

MCCi is a business process automation company that accelerates digital transformation by adding intelligence to your processes.

If you’re ready to relieve the burden on your IT team while making your staff’s work more impactful, contact us today!