A Pivotal Moment in History
In 2020 and the start of a global pandemic, we found ourselves in a pivotal moment in time that accelerated the burden for reliable, affordable, and fast internet connectivity for everyone – personally and professionally. We shifted our lives to distance learning, video chats with family, and telehealth medical appointments. While maintaining our personal life, business still needed to move forward.
People everywhere set up home office internet connections for emails, collaboration, business processes, and of course, countless Zoom calls. Businesses shifted their in-person services to online customer interactions, curbside pickup, and even added delivery for home, medicine, and grocery essentials. When you take a moment to reflect on the mountains we moved as citizens, business owners, and government agencies, it’s very impressive what we can achieve when innovation is needed.
This pivotal moment was a far different reality for millions across the United States, and it’s not over yet. Many citizens and communities were stranded by inadequate or unaffordable access to internet connectivity and devices.
The change of pace to solve the digital divide in wireless and wireline communication infrastructure brings renewed energy to businesses and government services. While we work swiftly to bridge the gap, we must prepare for what happens immediately after access to the internet connectivity and devices becomes available for all. Gone are the days of traveling to city hall or the state office to complete applications or find the status of your inquiry.
What is that next step, and how do we prepare? Create long-term information infrastructure for future city leaders by investing in technologies as a platform for modernization.