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2020 Lessons Learned: Biggest Operational Issues When COVID-19 Hit

business planning meeting with execs


What was the biggest thing in the workplace that you weren’t prepared for?

L’Cena Parsons, Collin County, Texas
Laserfiche Form quickly allowed employees to submit for approval to receive equipment for remote work. We were able to deploy this process in about two days. That was good, but we were scrambling for laptops and mobile units.”

Mike Hawkins, La Plata County, Colorado
“Our team created COVID-specific forms that to monitor the workforce.” 

City of Grapevine, Texas
“We were fortunate that our systems run digitally already. We launched around 60 Laserfiche Forms in the first two months of the pandemic, while trying to get things streamlined. We updated bigger processes, like the AP process, by adding emergency-related information to capture expenses almost right away. We launched that update within two weeks.”