Home » Insights » Blogs

2020 Lessons Learned: Necessary Shifts Related to COVID-19

hands protecting the world from viruses


What are you most proud of about how your agency responded to COVID-19?

Patty Schmidt-Reed, Denver RTD, Colorado: “RTD is a transportation district and represent bus operators, train operators, mechanics, you name it. We always believed we were not able to work from home. It was a strictly work-in-the-office company. But I think that we have figured out that we really don’t need to go into the office. We can actually get many things done from home. A whole group of us are just thankful that we were able to do that and do it successfully. It’s just been an amazing transition to be able to do this.”

L’Cena Parsons, Collin County, Texas: “We’re very proud of our IT department. We’re big Laserfiche users and have a great application development team. My department and records had transitioned to automation with electronic forms prior to this pandemic. So, when we suddenly found ourselves at the County needing to try to help track cases before there was a dashboard for Texas, we were, within a few days, able to get a system up with healthcare to actually track cases. Once they were confirmed positive, we started the contact tracing and were able to give jobs to people remotely throughout the County.”