Meet Collin County:
Collin County, located in the heart of North Texas just north of Dallas, serves over one million residents across thriving suburban communities. The county has earned recognition as a forward-thinking leader in government innovation, consistently implementing cutting-edge technology solutions to enhance public services.
Daily Detour: Siloed Systems & Manual Data Entry
Beyond their impressive track record with automation initiatives, Collin County has now deployed their first digital worker to streamline critical bottlenecks in their corrections workflow.
Previously, the booking process created significant inefficiencies across two separate systems. When making an arrest, deputies invested 45 minutes manually entering arrestee personal information and charges into their patrol vehicle's Athena software. Upon arriving at the detention facility, officers faced an additional 20-minute data re-entry process into the jailhouse Odyssey system to complete the booking procedure. These systems operated independently due to essential security and compliance requirements.
This redundant process consumed up to two hours per booking, creating substantial delays for both patrol deputies and detention staff while limiting their availability for other critical duties.
The Challenge: Scale Demands Speed
"Our population in Collin County is over a million, and by definition, that means more crime. Our goal was to speed up inmate processing and get our officers back on the street quickly so they can continue to protect and serve."
— Tim Nolan, Senior Applications Manager, Collin County, TX
The Solution: RPA Revolutionize Jail Bookings.
The solution securely captures data from patrol vehicles' cruiser systems and seamlessly transfers information to jailhouse platforms—all while maintaining strict security and compliance protocols.
The automated process instantly creates arrest entries and sends real-time notifications to detention staff, enabling them to assign cells and prepare for incoming arrestees during transport time. Officers no longer face redundant data entry, and the entire workflow operates without human intervention.
The transformation delivered immediate, quantifiable results. In 2019 alone, Collin County processed 10,366 arrests. The RPA solution eliminated over 6,000 labor hours, generating approximately $180,000 in operational savings.
"For over a decade, this has been a persistent problem for us, and we're thrilled to finally have a solution. From the IT perspective, digital workers solve this challenge for every city and county running RMS and jail systems, especially here in Texas," emphasized Tim.
The Partnership: Expertise That Delivers
"If someone told me five years ago that we would have a digital worker completing this process, I wouldn't have believed it. Now, after seeing this transformation work, I'm a true believer in robotic process automation."
— Tonya Smith, Jail Case Coordinator, Collin County, TX
Tim highlighted MCCi's differentiated support approach: "We leaned heavily on their expertise. This isn't basic tech support—when we call MCCi, we get high-level technical professionals. The support team has been fantastic. We work with one dedicated person per issue, and they stay with you until resolution. No ticket transfers, no handoffs. They're our trusted partners for Laserfiche, Blue Prism, and whatever comes next."RetryClaude can make mistakes. Please double-check responses.
About the Client
CLIENT NAME:
CHAMPION:
Tonya Smith
Jail Case Coordinator
Tim Nolan
Senior Application Manager
POPULATION:
1.195M Residents
