Best-in-Class Software Support Experts

With decades of experience supporting our clients with their software solutions, we offer expertise and capabilities that our clients simply can’t find anywhere else. As the world’s largest Laserfiche solution provider, we have a track record of satisfied clients and offer services that help them utilize their content services platform to automate business processes, document & records management, and much more. That’s not all! We support our other software solutions as well: ABBYY, Blue Prism (RPA), JustFOIA, and Database Integrations. We would love to be your solution provider too.

Professional Services Available:

  • Laserfiche
    Software Assurance Plan (LSAP)

  • Managed
    Support Services

  • Laserfiche
    Administration Services

  • Training
    and Certifications

 
We are fanatical about our clients' success and empower our clients to make a difference in their industries.

Innovation is in ingrained in our culture, our clients, and our name!

MCCi has some of the most committed, intelligent, and innovative professionals in the industry. We serve more than 1,400 clients in the United States and Canada. We have clients who hold the coveted Run Smarter© award by Laserfiche, and others who make waves in technology innovation within their organizations, and they love to share their best practices with others.

We have 30 gold-certified Laserfiche technicians in our Software Support and Client Innovations teams. Our team’s skill sets range from development, and project management to IT support and quality assurance. The experience gained from years of successfully implementing and supporting our clients’ solutions creates a value that your organization will benefit from.

Leverage Your Support

  • 99% of Technical Support Calls Answered by a Live Technician
  • 99%+ Customer Satisfaction Delivered by All Certified Laserfiche Technicians
  • 12 Support Experts with 40+ Years of Combined Experience
  • 18 Solution Experts with 120+ Years of Combined Experience
  • Over 20 Professional Services Team Members with Multiple PMP’s on Staff
  • We are the only Diamond Level Laserfiche Partner
  • Solutions Supported: ABBYY, Blue Prism, Database Integrations, JustFOIA, and Laserfiche

What Our Clients Say

  • "The MCCi team does a great job of initially addressing support tickets. Most issues are dependent on third parties, but MCCi always follows-up to make our needs are met." Brad Morgan, City of Fort Collins
  • "As always Vache was able to step through what the issue was and even provided a video to assist the rest of my net techs in future installs. Thanks again!" Sue Anglim - Va. Beach Public Schools
  • “We chose to use MCCi’s consulting services because we had resource constraints. We were getting more requests than we could handle. When they called and said, ’hey, we have a solution,’ we jumped on it because we have more work than we can do ourselves. It was a great decision, and it works out perfectly, our users see a familiar face. It is genuinely an extended arm as if they are with us in house.” Melissa Coleman, City of Fayetteville (NC)
 
See what the City of Grapevine (TX) has to say about our support.

Phenomenal support keeps our clients running!

Shawna Barnes, Business Process Manager for the City of Grapevine, TX, shares her experience with our Laserfiche support team. She’s an island amongst herself within the city and she’s thankful that our team is there when she finds herself in a bind and needs a fix, quickly!

“The MCCi Support Team is genuinely an extended arm as if they are with us in house.” Melissa Coleman and Dwayne Campbell, City of Fayetteville, NC

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