Our team is made up of the most committed, intelligent, and innovative professionals in the industry. We are an extension of your team.
MCCi SERVICES
Innovation is ingrained in our culture, our clients, and our name!
With decades of experience supporting our clients with software solutions, we offer expertise and capabilities that simply can’t be found anywhere else. As an IT services company, we have a track record of satisfied clients and offer services to help our clients succeed. That’s not all! We support solutions such as ABBYY, Blue Prism, Laserfiche, JustFOIA and OneSpan Sign. We would love to be your solution provider too.
HOW WE SERVE YOU
Need Technical Support?
We are your technology innovations solution and service provider and pride ourselves in providing top-notch customer service to every client. We believe that clients’ needs come first, always. We are here to provide best-in-class support for your technology solutions.
There are various ways we can be reached.
Contact Support
MCCi support hours are Monday – Friday, 8 am to 5 pm for your local time. In addition to your Support Assurance Package (SAP), an SLA offers options for escalated response times, extended support hours, and more.
Online Video Training
Our video-based, online training covers everything from basic user functions to complex administration and automation troubleshooting.
Contact Account Management
Do you have questions or need to request products or services information on your account? Your account manager is just a call or email away.
SUCCESS STORIES
Phenomenal support keeps our clients running.
Shawna Barnes, Business Process Manager for the City of Grapevine, TX, shares her experience with our support team. She’s an island amongst herself within the City and she’s thankful that our team is there when she finds herself in a bind and needs a fix, quickly!
BEST-IN-CLASS SUPPORT
We are here for you when you need us.
We are your technology innovations solution and service provider and pride ourselves in providing top-notch customer service to every client. We believe that clients’ needs come first, always.
TESTIMONIALS
See What Our Clients Say
We maintain a 99% client satisfaction rating with our best-in-class support. But we aren’t going to toot our own horn; we’ll let our clients do that!
“With the transition that our company went through during the acquisition of One Source, I got the call from Kevin Smith that he was taking over our account – it was a seamless transition. He had all the answers on the spot and was prepared. Kevin already had a strong team [at One Source] working with him.
About two weeks later, we had an issue come up and that strong team was bolstered with an even stronger one. The combined team was that much greater. It’s been a great experience from our end having more resources, and more availability.”
Jason Andrews
Continuous Improvement Manager
Global Manufacturer
“Your team is very professional, and always helpful. I’ve never had an issue [we couldn’t resolve], and I tell people that all the time – that MCCi support is top-notch.”
Melissa Jenkins
IT Project Manager
City of Fayetteville
“You know why it works for me? The fact that I don’t really know your support team is a good thing in the sense that Melissa handles it and it’s resolved. It’s not escalated!”
Dwyane Campbell
CIO
City of Fayetteville
THE MCCI DIFFERENCE
Why Choose Our Team?
- Â 99% of support calls are answered by a live technician.
- 12 Support experts with 40+ years of combined experience
- 18 Solution experts with 120+ years of combined experience
- 20+ Professional Services team members with multiple PMP certifications
