Get More Good Days Done™
with MCCi Case Management
Say goodbye to daily detours
File searches eat up precious minutes. Manual data entry creates bottlenecks. Paperwork piles multiply faster than you can process them. Security protocols slow down urgent requests. System integration failures force duplicate work. These daily detours don’t just waste time—they drain energy and delay critical services for clients who need help now.
What if you could...
CUT THE RISKS
Eliminate data entry between systems forever?
SKIP THE BUSYWORK
Cut intake processing time in half?
GET THE HELP YOU NEED
Update your case from anywhere, anytime?
Where citizen experience meets agency efficiency
Government agencies handle millions of citizen interactions every year. Each request represents someone seeking help, answers, or essential services. Yet outdated processes create barriers that frustrate both citizens and staff. Long wait times discourage people from seeking assistance. Complex forms confuse applicants and delay processing. Manual workflows create inconsistencies in service delivery. Citizens deserve better—and your team deserves tools that work as hard as they do.
Case Management Features
True case management solutions adapt to your specific needs. Flexible routing accommodates your approval processes. The right system works the way you work—not the other way around.
Portals
Citizens Apply Online, Staff Stay Sane
Give residents access to submit permits from home while reducing walk-in traffic that interrupts your team's focus on work.
Smart Forms
No More Incomplete Applications
Intelligent forms guide applicants through requirements step-by-step, catching missing information before it reaches your desk.
Communication & Alerts
End the Phone Tag Marathon
Automated status updates keep contractors and citizens informed without your staff fielding dozens of "where's my permit?" calls daily.
Reports
Data That Actually Helps You Decide
Create custom reports in minutes to track performance, identify bottlenecks, and prove your team's impact to leadership.
Laserfiche Integration
Documents Where You Expect Them
Seamless connection with your document management system keeps all permit files organized and accessible in one place.
Other Integrations
Connects Your Entire Tech Stack
Connect to financial systems, calendars, emails, and other platforms your agency depends on daily.