Home » Insights

Cabarrus County Extends Laserfiche Capabilities, Wins Awards

computer code graphic


The goal of Enterprise Content Management (ECM) and Content Services Platforms (CSP) are no longer strictly about document storage, but how individuals and teams create, collaborate, transform, and leverage technology in business processes to gain insights.

When Cabarrus County, a suburb of Charlotte, NC, needed a solution to rapidly deploy a business process for their citizen’s Emergency Rental Assistance Program (ERAP) through recent federal stimulus funds, they turned to Laserfiche. Once they outlined the digital strategy, the team enhanced their customer’s experience (CX) with an interactive chatbot.

Watch this video to hear from award-winning innovator Mark McIntyre, senior software developer at Cabarrus County, NC, how content services enhanced citizen and employee experience and improved efficiency across all the county’s departments.