Meet the City of Coppell, Texas
The City of Coppell sits in the Dallas-Fort Worth metroplex, home to nearly 43,000 residents who appreciate their city’s blend of suburban comfort and economic vitality. Known for its award-winning parks system, excellent schools, and business-friendly environment, Coppell attracts families and corporations alike. Behind the scenes, the city’s IT and HR teams work to keep operations running smoothly, managing everything from employee onboarding to enterprise systems that serve multiple departments.
Daily Detour: When hiring becomes a marathon
Every new hire started the same exhausting way.
Coppell’s HR team faced a relentless cycle each time they welcomed a new employee. After selecting candidates through their NEOGOV hiring platform, staff hit a wall of manual tasks. Someone had to create digital personnel folders by hand. Applications needed to be renamed and stored correctly. Background checks required coordination. Forms piled up on desks. IT notifications got missed. Department heads waited for updates.
Assistant Director of Enterprise Solutions Josh Litrell and Systems Administrator Vineela Mandapati watched their HR colleagues struggle. The team wasn’t just wasting time. In a competitive job market, they risked losing quality candidates who grew frustrated with a slow, clunky onboarding experience. New hires deserved better. The city deserved better.
The challenge wasn’t a lack of technology. Coppell already used NEOGOV for hiring and Laserfiche for document management across Public Safety, Finance, Internal Services, and the Library. But these systems operated in silos. Data sat trapped in one platform while staff manually recreated it in another. Files got misnamed. Metadata went incomplete. Checklists slipped through cracks.
HR staff spent hours on tasks that added zero value to the employee experience. Meanwhile, departments waited for notification that new team members were ready to start. The process created friction at every turn, exactly when first impressions mattered most.
About our Client
CLIENT NAME:
POPULATION:
est. 43,000 residents
The Solution: Building bridges between platforms to eliminate busywork.
Litrell and Mandapati knew their Laserfiche platform could do more than store files. As the backbone of Coppell’s IT operations, Laserfiche already connected systems, automated processes, and powered workflows across departments. The question was whether it could solve HR’s onboarding nightmare.
They reached out to MCCi, their Laserfiche solution provider, to explore possibilities. After analyzing the workflow, MCCi’s team proposed integrating Laserfiche with two NEOGOV modules: Insight for applicant tracking and Onboard for new hire processing. With automation handling repetitive tasks, HR staff could focus on what mattered, welcoming new employees and setting them up for success.
The implementation moved quickly. MCCi’s consultants spent time with the HR team, asking questions, watching workflows, and identifying pain points. They designed metadata structures that made sense for Coppell’s needs. They built templates that enforced consistent naming conventions. They mapped out automated workflows that would trigger as soon as a candidate accepted an offer.
“MCCi was very knowledgeable and took the time to really talk with our HR team and understand what their challenges were. They made good suggestions for the metadata and templates. It was a very pleasant experience,” Vineela Mandapati recalled.
From discovery to go-live took just three to four weeks. The team tested each workflow, refined triggers, and verified that data flowed correctly between systems. When they flipped the switch, the change was immediate.
To enhance the experience further, Coppell also implemented OneSpan Sign for electronic signatures. New hires could sign documents online rather than printing, signing by hand, and scanning. Every signed form automatically landed in Laserfiche, properly filed and instantly searchable.
When NeoGov works with Laserfiche, everyone wins.
The impact showed up in hours, not weeks. Tasks that once consumed entire afternoons now completed themselves in minutes. HR staff who used to juggle multiple systems and checklists could now focus on people instead of paperwork.
The Results: 75% Faster Onboarding Without the Headaches
The integration didn’t just speed things up. It reduced errors that caused problems downstream. Consistent naming meant anyone could find documents quickly. Complete metadata supported compliance requirements. Automated workflows ensured nothing fell through cracks.
For new hires, the experience shifted from frustrating to welcoming. They could complete paperwork on their own schedule, sign documents from home, and arrive on their first day ready to contribute. For HR staff, the change meant fewer late nights catching up on filing and more time for strategic work that actually served employees.
Litrell and Mandapati had bet that automation could solve a people problem. They were right. By connecting Laserfiche with NEOGOV and OneSpan, Coppell created an onboarding process that respected everyone’s time and reflected the city’s commitment to efficiency.
The transformation showed what happens when you stop accepting broken processes as inevitable. Coppell’s HR team no longer wades through manual tasks that add no value. Instead, they welcome new employees with a process that works as smoothly as the systems behind it.
| Before | With Laserfiche + NEOGOV integration |
|---|---|
| After a candidate was selected, files had to be manually renamed and transferred into the correct personnel files | Laserfiche Workflow automatically creates personnel folder structures, renames documents, and stores them correctly |
| Manual checklists for onboarding steps caused delays | Items move quickly and seamlessly through Workflows |
| Inconsistent file names | Templates ensure that documents follow naming conventions |
| Incomplete metadata | Robust metadata added automatically for easy search and retrieval |