Meet the Client
Aiken sits in western South Carolina, where a dedicated municipal team serves roughly 30,000 residents. The city prides itself on preserving and improving quality of life for everyone who calls Aiken home. Like many growing communities, they needed their technology to keep pace with their commitment to residents.
Daily Detour: Paper, trips to the office, and a card catalog holding everyone back
Staff relied on a patchwork of paper systems. Some departments used notepads. Others tracked data with physical card catalogs. Field crews faced a particular challenge. When information was missing or incorrect, they had to drive back to the office. Print reports. Make photocopies. Then return to the job site.
Water emergencies highlighted the problem. Crews needed instant access to valve locations. Paper files couldn’t deliver that speed. The Finance department fielded constant calls about water service requests. Staff spent hours manually processing requests that could have been automated. Meanwhile, vendors and residents waited.
About our Client
CLIENT NAME:
CHAMPION:
Wesley Funderberg
IT Administrator
POPULATION:
est. 32,000 residents
SOLUTIONS:
The Solution: Partners with MCCi expertise
The City of Aiken chose Laserfiche as their content management platform. Working with a Laserfiche solution provider, they implemented a system that connected their existing tools and eliminated paper bottlenecks.
The implementation focused on three core integrations:
GIS Integration: ESRI ArcGIS now provides REST services directly to city GIS layers. Staff perform attribute and spatial lookups right inside Laserfiche. Address information, parcel layers, and water districts appear instantly.
Smart Templates: Laserfiche templates and fields replaced manual data entry. The system generates robust reports automatically. Search results improved dramatically. Staff find what they need in seconds, not minutes.
Online Forms with Payment Processing: Laserfiche Forms eliminated paper request systems. Residents now submit water turn-on requests online. The system validates addresses against GIS data, automatically rejecting out-of-city requests. The Authorize.Net payment module processes payments instantly.
According to Wesley Funderberg, I.T. Administrator for the City of Aiken: “Laserfiche transformed the way our organization works. Before automation, we used several different methods of keeping track of data. Some of those methods were pad and paper, using a card catalog system as well as spending time leaving and returning to the office if there was an error, to print activity reports, for research, or to photocopy documents. By implementing Laserfiche we were able to save countless hours, paper, and ink.”
The Results: Real numbers, real impact
The numbers tell the story. Finance reduced in-person and phone water requests by 75%. Field crews stopped making emergency trips back to the office.
“Staff can now quickly pull up information that was never available to them out in the field. It has already shown itself as invaluable in emergency water situations when crews need to immediately know where the main valves are located,” notes Funderberg.
“Additionally, we were able to reduce the in-person/call requests of our Finance Online Water Request System by 75% and improve the customer service for our vendors and constituents.”
Property code activity reporting improved dramatically. Administration and council now have the data they need to pass informed legislation. Paper and ink costs dropped significantly. Employee time shifted from manual tasks to meaningful work.
The platform proved its value quickly. Laserfiche support from their partner meant staff received Laserfiche training to maximize their investment. The payment module started generating ROI within its first month of operation.
Laserfiche Features
Get more good days done with Laserfiche’s complete toolset for securing documents, automating repetitive tasks, and meeting compliance requirements.
All-in-One Solution
Laserfiche’s comprehensive repository system turns content chaos into streamlined operational power. Built for organizations that demand more than scattered files and inefficient workflows,
Laserfiche delivers centralized intelligence that drives results. Experience complete control over your content lifecycle with confidence that comes from true operational excellence.
Everything in one place, nothing gets lost.
The team also integrated ESRI ArcMap, allowing desktop users to attach Laserfiche shortcuts and search queries directly to GIS layers.
Stop chasing people for missing information.
Laserfiche Forms guides people through each step, making sure they don’t skip anything important. Plus, your team and the people you serve can access them securely from anywhere—no more lost paperwork or sensitive information is sitting on someone’s desk.
Key Features:
- Required Fields
- Many Field Types
- Data Validation
- Approvals
- Automatic Notifications
Get rid of the busy work.
Build drag-and-drop workflows that handle the routine stuff automatically, so you can focus on the work that actually makes a difference for the people you serve. No coding required—just drag, drop, and get back to what matters.
Key Features:
- Custom approval processes
- Document routing based on content or metadata
- Conditional logic and decision points
- Real-time dashboards
- Automatic notifications when action is required
Keep records as long as you need them, then let them go
Tired of digging through filing cabinets or clicking through endless folders to find that one document? Keep everything organized in one place where your whole team can access it.
No more “I know it’s here somewhere” moments. Just quick, easy access to the files you need, with a complete record of who did what and when.
Just quick, easy access to the files you need, with a complete record of who did what and when.
Key Features:
- Retention Policies
- Lifecycle Management Automation
- Audit Trail
- Reporting
