MCCi Community Development
Communications
Every morning, staff members face the same challenge. Phones ring with resident questions about community updates. Emails pile up with requests for information already posted somewhere else. Staff spend hours answering the same questions repeatedly. Time that could be spent on meaningful community work gets lost in these daily detours.
Daily detours...
- Excessive phone calls and emails
- Manual communication for updates
- Lack of convenience for your citizens
But with more good days...
- Creates a positive, transparent digital experience
- Reduces phone calls and emails
- Keeps residents in the loop
Communication Features
Important community information gets lost in crowded inboxes and busy lives. These features ensure your messages reach residents when they need them most.
Stop the scroll, grab attention
Urgent messages appear as banners across your website until residents acknowledge them. Critical information gets the attention it deserves. No important updates get buried in email inboxes.
Alerts built for real communities:
Alert Levels: Mark messages as high, medium, or low priority
Alert Archives: Residents access past alerts whenever needed
Custom Appearances: Match banner colors, text, and sizing to your brand
Right message, right person, right time.
Residents get updates in their user portal and via email. They control what they receive and when. No more complaint calls about too many or too few notifications.
Notifications that respect preferences:
- Activity: Residents learn about new events, news, and community information
- Departments: Specific department updates reach interested residents only
- Resident Control: People choose exactly which notification types they want
Your community's story, beautifully told.
Community stories display beautifully on any page of your website. Each story includes the date, headline, image, and link to full details. Residents stay connected to what’s happening around them. Your website becomes the go-to source for community information.
