MCCi Community Development
System Integrations
Your staff arrives ready to tackle meaningful work, but instead spends hours jumping between disconnected systems, re-entering the same data multiple times, and wrestling with manual workarounds. These daily detours don’t just waste time—they crush morale and prevent your department from delivering the service your community deserves.
Daily detours...
- Copy-paste the same data into different systems
- Jumping between systems to find information
- Pull data from five different systems for reports
- Critical updates get lost in translation
But with more good days...
- Data accuracy
- Staff retention through better tools
- Faster response times for citizens
- Compliance made simple
Reay to Go Integrations
When your platforms communicate seamlessly, your team can focus on high-value work. Stop losing talented staff to burnout caused by inefficient technology, and start empowering them with tools that amplify their expertise.
Scheduling without the struggle.
Transform scheduling from a daily headache into an automated advantage. Connect Google or Microsoft Calendars to push events directly to your website, eliminating double-booking disasters and scheduling conflicts.
Contractors can schedule their own inspections directly onto your team’s calendars, reducing phone calls and administrative back-and-forth. Your staff reclaims hours previously lost to calendar management while citizens enjoy 24/7 scheduling convenience.
Document management that actually works.
End the chaos of lost files and missed retention deadlines that put your agency at risk. Laserfiche seamlessly accesses all case documentation and automatically applies retention schedules, eliminating the need for staff to juggle multiple systems. Your team stays focused on meaningful work, while compliance is handled in the background. Say goodbye to manual filing systems and hello to instant document retrieval that keeps cases moving forward efficiently.
Navigation made simple.
Google Maps
Stop wasting time on manual route planning that costs your inspectors valuable field time. Our Google Maps integration automatically pulls address data and builds optimized route maps, enabling inspectors to visit more sites per day.
Reduce fuel costs, improve response times, and boost inspector satisfaction by eliminating the guesswork from daily travel planning. Your team focuses on inspections, not directions.
GIS Maps
Turn complex parcel data into clear, actionable insights that improve decision-making speed and accuracy. Our Esri ArcGIS integration lets you view and visualize multiple data layers related to parcels without needing to switch between systems. Staff can quickly assess property history, zoning requirements, and environmental factors in one comprehensive view. Make informed decisions faster while reducing research time and potential oversights.
Digital plan reviews that keep projects moving.
End the inefficient cycle of printed plans, markup confusion, and delivery delays that frustrate contractors and slow project approvals. Contractors upload plans through e-PlanSoft, Bluebeam, or other platforms for immediate digital review, editing, and return.
Your team provides faster feedback while maintaining detailed review standards. Accelerate project timelines while improving review quality and reducing paper waste.
Access for every citizen in your community.
Stop worrying about ADA compliance gaps that create legal risks and exclude citizens from essential services. UserWay ensures full Section 508 and WCAG 2.0 A and AA level accessibility compliance, making your website truly usable for all citizens.
Your agency demonstrates inclusive service delivery while protecting against accessibility-related legal challenges. Serve every citizen with confidence in your digital accessibility standards.
Security that reduces data breaches.
Eliminate password fatigue and security risks that come with managing multiple system logins. Microsoft Active Directory Federation Services (ADFS) controls all user accounts through Microsoft, rather than individual systems, reducing IT support requests and improving security.
Your team enjoys seamless access to all tools while IT maintains centralized control. Boost productivity while strengthening cybersecurity across your entire technology stack.
Contractor verification that protects your community.
Stop wasting hours on manual contractor research that delays permits and frustrates legitimate professionals. Homeowners and contractors can look up licensed professionals directly from state or local databases by name or license number, eliminating the need for phone calls to your overloaded staff.
Your team reclaims valuable time previously lost to verification tasks while citizens gain instant confidence in contractor credentials. Protect your community from unlicensed operators while accelerating the permitting process for qualified contractors.
Stop guessing about what citizens actually need.
Stop guessing about website performance and start making data-driven improvements that enhance citizen experience. View detailed site analytics directly within the MCCi app using Google SEO Suite, eliminating the need to switch between platforms.
Your team identifies usage patterns, popular services, and opportunities for improvement without requiring technical expertise. Make strategic decisions based on real user behavior rather than assumptions.
Reach citizens how they want to be reached.
End the frustration of missed notifications and phone tag that delays project progress. Twilio sends targeted text messages based on each customer’s notification preferences, ensuring important updates reach the right people.
Citizens stay informed about permit status, inspection schedules, and deadlines without overwhelming your staff with phone calls. Improve customer satisfaction while reducing administrative communication burdens.
Stay connected where your citizens already are.
Stop forcing citizens to hunt down your agency across multiple disconnected platforms while they scroll past your announcements. Embed social media content and link directly to agency or staff pages from Facebook, X (Twitter), LinkedIn, and other platforms right from your website.
Your community sees your expertise and accessibility where they naturally engage, building trust without requiring extra effort from busy residents. Turn social media from a time-consuming distraction into a powerful tool for transparency and meaningful citizen dialogue.
