Meet the Client
D.L. Evans Bank serves communities across Idaho and Utah. The century-old institution built its reputation on a simple mission: help people. But rapid expansion exposed painful inefficiencies. Paper routing consumed time and money across dozens of branches. Regulatory compliance demanded instant document access. The lending department needed a better way forward.
Daily Detour: 200 Miles of Overnight Shipping
Every loan application followed the same costly path. Branch staff collected documents. They assembled packets. They shipped everything overnight to headquarters 200 miles away. Lending officers waited for delivery. Then they reviewed and decided. Days disappeared. Dollars evaporated.
“Before Laserfiche, loan packets had to be shipped overnight from a branch to the corporate office for evaluation,” says Gerardo Munoz, D.L. Evans’ CIO. “With Laserfiche, it takes as little as 10 minutes for a lending officer at the corporate office to evaluate a loan application received by a branch location 200 miles away.”
Postage alone cost $3,000 annually. But time was the real expense. Customers waited. Staff duplicated work. FDIC audits took four weeks. Credit card replacements dragged six weeks. Compliance risks multiplied with every misfiled document. Even simple teller transactions required excessive paper handling.
About our Client
CLIENT NAME:
CHAMPION:
Tato Muoz
IT Director
SOLUTIONS:
The Solution: Smart Automation Meets Practical Results
D.L. Evans partnered with MCCi, a Laserfiche solution provider, to build their digital foundation. The platform now manages over 80 million documents. “Laserfiche is the second-most critical application that we use in our institution,” Munoz explains.
Integration became the breakthrough. The team connected Laserfiche with Fiserv, their core banking system. They integrated DocuSign for automatic document filing. They linked their CRM to accelerate service requests. They automated loan origination workflows.
“Being able to integrate Laserfiche was important because Fiserv is part of every financial and banking process from managing transactions to processing a loan booking,” says Munoz.
Branch tellers gained instant customer record access. They send information directly to specialists. No routing. No waiting. Automated workflows replaced manual handoffs. Retention rules trigger policy updates. Version control ensures current documents.
The Laserfiche solution provider delivered training and ongoing support. Every department maximized their investment. “Over time, our use of Laserfiche evolved from a document management system to a business-critical system,” recounts Munoz. “Every process can be refined and automated, and Laserfiche was able to help with that.”
The Results: From Crisis Response to Community Impact
Loan processing dropped from days to 10 minutes. That’s 99% faster. Audit time fell from four weeks to two, even with double the loan volume. Credit card replacements improved 66%, from six weeks to two weeks.
During one merger, Munoz wrote a workflow in two hours that converted documents in a week. Professional services quoted $50,000 and months of work.
When COVID-19 struck, the system proved critical. The bank built its PPP loan process over one weekend. Everyone trained in hours. “We even had our CEO processing PPP loans,” Munoz said. “Everything worked seamlessly and was processed through the proper channels.” The bank became Idaho’s largest PPP provider.
Compliance simplified across the board. Retention rules notify staff when documents need updates. Version control prevents outdated policies. FDIC audits happen instantly.
The bank extends this efficiency to community service. Students submit Laserfiche forms for scholarship programs. The system processes thousands of dollars in annual awards for high school seniors pursuing college or trade school.
Future plans include a self-service customer portal. Laserfiche Forms will enable 24/7 access to banking services.
MCCi’s Laserfiche training accelerated adoption. Ongoing Laserfiche support delivers continuous value. Access to experienced Laserfiche partners means tackling new challenges with confidence. Laserfiche customer support keeps the bank’s most critical systems running smoothly.
“We’ll never be truly paperless,” concedes Munoz. “But we stopped printing paper for our needs long ago.”