Meet the Client
Leon County Sheriff’s Office protects over 293,000 residents in Florida’s capital region. Home to Tallahassee and Florida State University, Leon County blends state government operations with college town energy. The sheriff’s office handles criminal investigations, civil process serving, and inmate management across multiple departments.
Daily Detour: Dispatch on Hold, Deputies Waiting
A deputy makes an arrest and needs to verify the warrant. That means calling dispatch. The dispatcher leaves their post, walks to the warrants office, and searches filing cabinets. They read every detail over the radio while the deputy waits in the field.
Injunctions created similar problems. Deputies dug through boxes between shifts, hunting for documents that still needed serving. Time-sensitive legal paperwork sat in cabinets instead of reaching people who needed it.
Other agencies faced delays too. When the State Attorney’s Office needed case files, records staff manually compiled packages and coordinated delivery. Critical information moved at the speed of foot traffic.
About our Client
CLIENT NAME:
POPULATION:
est. 293,000 residents
SOLUTIONS:
The Solution: Laserfiche Meets Law Enforcement
Leon County Sheriff’s Office partnered with MCCi, a Laserfiche solution provider, in 2000. What started as basic storage evolved into an agency-wide system. MCCi configured the setup and provided back file scanning for medical records, training files, and historical documents.
The IT team expanded capabilities with Laserfiche Quick Fields. Reports approved in Motorola PremierOne now flow automatically into Laserfiche as indexed PDFs.
Now, when a report is approved in our Motorola PremierOne records system, it is automatically imported into Laserfiche as a PDF—already indexed in the correct location.
WebLink changed operations completely. This Laserfiche public portal gave deputies instant warrant access from patrol cars. They search, verify, and make arrests without calling dispatch. Injunctions appear on an electronic list that updates in real time.
External agencies got secure access through WebLink. The State Attorney’s Office searches Laserfiche directly. The Department of Children and Families retrieves approved records with privacy controls.
“We’ve also given the State Attorney’s Office access to Laserfiche. Before we started using WebLink, our records department would have to create a package of all the reports relevant to a case and send it to them. Now, the State Attorney’s Office can use WebLink to find everything that has been imported for a case.”
MCCi provides ongoing Laserfiche training and support as LCSO expands capabilities. Staff members attend the annual Empower conference to discover new features and connect with other Laserfiche users.
The Results: Seconds Replace Hours, Clicks Replace Stacks
Deputies verify warrants in seconds instead of waiting for dispatch callbacks. Injunction tracking shifted from box-diving to a live electronic list. The State Attorney’s Office finds case files without requesting custom packages.
The IT team deployed Laserfiche Forms for detectives to upload case exhibits and built an electronic purchase requisition workflow. Forms for travel requests, expense reports, and personnel paperwork are next on the roadmap.
Before we started using WebLink, if a deputy couldn’t reach someone to serve an injunction, they would put the copy of it in a box for the next shift of patrol deputies to look through. Now, when an injunction is served, a clerk updates the status in Laserfiche, which removes it from an electronic list of outstanding injunctions. Deputies can quickly scan the list and see which injunctions still need to be served.
The Laserfiche partners at MCCi continue expanding LCSO’s capabilities. From deployment to ongoing Laserfiche customer support, MCCi delivers the expertise that helps the sheriff’s office serve Leon County better. The agency recently integrated Banner with Laserfiche to automate purchase orders, with plans to trigger purchase order approvals through Laserfiche.