While Keith Macedo has spent his entire career in local government and the last six years in his current position, he says he is not a typical IT director.
Reaching those goals has included the innovative use of Laserfiche technology to improve processes throughout the departments he serves for the City of Fayetteville.
The move also prepared them for the unforeseen challenges related to COVID and the need to access information remotely.
Keith said that deciding on which technology to choose for improving process efficiency starts with relationships.
At least once a week someone comes into my office and says, ‘Hey I saw this, maybe we can use Laserfiche for that!’ The majority of the time the answer is yes. We have a lot of internal knowledge but it often takes support and that is what MCCI provides us. We have a great relationship that makes a real difference.