Meet the Client
Naples sits on Florida’s Paradise Coast, home to roughly 22,000 residents who value both natural beauty and civic accountability. Known for pristine beaches, championship golf courses, and a thriving arts scene, the city attracts retirees and young professionals alike. The local government operates multiple departments across separate facilities to serve this engaged community. City operations include public safety, building services, parks and recreation, and administrative functions. Residents expect quick responses and transparent processes when they interact with government.
Daily Detour: When the expert retires, the system retires too
An employee had built an in-house solution for managing records requests. When that employee retired, the knowledge walked out the door with them. The Clerk’s office was left with a basic lookup tool that offered no tracking capabilities, no reminders, and no way to ensure consistent handling across departments. Police had their process. Building had theirs. The Clerk’s office had something different. Each department worked in a silo, creating compliance gaps and response delays. Staff spent valuable time hunting down request status instead of actually fulfilling requests. Citizens waited longer than necessary. The system wasn’t failing, it was barely functioning.
The Solution: a platform that speaks FOIA fluently
Shortly after the search began, MCCi launched JustFOIA. The timing was perfect. Here was a cloud-based platform designed specifically for government agencies facing the exact challenges Naples was experiencing. No hardware to maintain. No server updates to schedule. Just a straightforward system that could unify request handling across all city departments. The solution included features the team knew they needed, plus capabilities they hadn’t thought to ask for. Online submission portals for citizens. Automated tracking and reminders for staff. Full audit trails for compliance. The platform could scale with the city’s needs without stretching IT resources.
“We had the highest level of confidence that MCCi could help us stay in compliance with FOIA and state laws.”
The relationship mattered too. Naples had worked with Municode, MCCi’s parent company, for more than three decades. That trust translated into confidence. The team knew they were partnering with people who understood government operations, not just selling software. Implementation moved quickly because the platform was built with government workflows in mind, not adapted from a corporate system.
About our Client
CLIENT NAME:
CHAMPION:
Patricia L. Rambosk
City Clerk
POPULATION:
est. 22,000 residents
The Solution: A+ rating for transparency
Pat Rambosk became City Clerk in June 2012 with a vision for making Naples a model of government transparency. JustFOIA became a cornerstone of that initiative. The platform unified how every department handles records requests. Staff gained visibility into request status across the entire organization. Response times improved because automated reminders eliminated dropped balls. Citizens could submit requests online, track progress, and receive notifications without having to call City Hall.
“All the departments of the City have enjoyed using JustFOIA to streamline the request process.”
The transformation showed up in measurable ways. In 2014, the Lucy Burns Institute evaluated municipal websites nationwide for transparency. Naples earned an A+ rating, recognized as one of the Top Transparency Websites in the country. The recognition validated the strategy. More importantly, it reflected a real change in how the city operates. Departments that once worked in isolation now coordinate seamlessly. Staff spend less time on administrative overhead and more time serving residents. Citizens receive faster, more consistent responses to their records requests.
The platform also provided unexpected benefits. The centralized system creates valuable data about request patterns. Staff can identify which types of requests are most common and proactively prepare responses. The audit trail gives city leadership confidence in compliance. The cloud infrastructure means the system is always available without burdening IT staff.
For municipalities evaluating records management solutions, Naples proves that the right Laserfiche partner can deliver results that go beyond software. MCCi brought both the technology and the understanding of government needs. As a leading Laserfiche solution provider, MCCi offers training and support designed specifically for public sector users. The combination of JustFOIA’s purpose-built features and MCCi’s government expertise helped Naples achieve transparency that earned national recognition.
Cities, counties, and agencies looking to improve their public records processes need partners who understand the unique pressures of government operations. Tight budgets. Staff turnover. Compliance requirements. Rising citizen expectations. The right solution handles all of it without adding complexity. Naples found that solution in JustFOIA, backed by a Laserfiche partner with decades of experience serving the public sector.