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Future of Records Managers as Chief Data Officers

Records Manager’s jobs constantly evolve due to the nature of their role. New laws change compliance standards, or a new grant program requires keeping application and funding records. Records Managers are nimble and lifelong learners. A position once viewed as primarily administrative, the front lines and keepers of all things paper quickly become more technology-focused. …

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What Is Intelligent Document Processing?

Most organizations have experienced the drudgery of scanning stacks of invoices, receipts, contracts, HR documents, etc., in the quest to “go paperless.” In the past, you might have dealt with optical character recognition (OCR) tools that produced less-than-ideal results, forcing you to go back and look at those original hardcopies to figure out the contents …

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Composable, Extensible Platform – What Does That Mean?

As a technology innovation expert, we have helped numerous state agencies and other organizations to modernize their content management. When you start to research content services and intelligent automation, you’ll come across the words “composable” and “extensible.” We will talk about a lot of techy stuff in this blog, and we want you to understand …

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GovTech Digital Counties Awards: It’s Time to Celebrate

The annual Digital Counties Survey by The Center for Digital Government is highly regarded. The survey is not a popularity contest but a demonstration of leadership and effectiveness in citizen-first technology in the counties. These places are leading the way in technology implementation nationwide, creating more efficiency and safer communities for their citizens. “Congratulations to …

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Technology Modernization Projects: A Modular Approach

Government leaders know that the public expects “Amazon-like” service but face many hurdles in modernizing digital services – tight budgets, competing priorities, executive and legislative buy-in, etc. With these citizen expectations and other challenges, it can often feel like the goal of digital transformation is a mountain too high to climb. This is where the …

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Benefits of Low-Code and No-Code Business Process Automation Platforms

A top-flight IT team and talented developers are always a good thing, but the reality is that these valuable employees can only work so many hours each day. Many organizations rely on homegrown applications to handle custom reports and database queries, systems integrations, and business process management. If a talented team member leaves your agency, …

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Best Practices for Laserfiche Implementations

Contributor: Arianna Kessler, Project Coordinator, MCCi It’s a fact — sometimes software implementations fail because they go over budget, there’s no end-user buy-in, go-live deadlines slip, and a host of other reasons. As the world’s largest seller of Laserfiche, we know the ins and outs of implementing this best-of-breed content services platform. We have a few tips to …

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Disaster Recovery Cloud Benefits

Before considering tabling the idea of outsourcing the management of your infrastructure, consider the recent outages that affected several high-traffic MyFlorida websites. The impact reached DMV services, the Department of Children and Families, and even the website for Governor Ron DeSantis. How did this happen? A hardware failure occurred following the malfunction of a backup …

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The Dollars and Cents of Paper vs. Digital

Let’s look at the economics of using paper for information storage and what to expect with future supply, demands, and costs. Supply Chain Issues and Inflation Over the past two years, the COVID pandemic disrupted many supply chains, and the pulp and paper industry relies on more than just a steady diet of trees. The …

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Top Benefits of Cloud-based Contract Lifecycle Management

Contract Lifecycle Management (CLM) usually comprises manually driven processes for document creation, management, approval, storage, renewals, and archival. In many cases, relevant documents only exist as hard copies in a file folder somewhere. They may even be stored off-site. Multiple versions of documents might live in various directories with no centralized policy for document retention …

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OpEx: The Bottom Line on Future-Proofing Your IT

Technology is changing fast, and keeping up with internal and external customer demands is an ongoing challenge. While considering significant investments in your infrastructure, we recommend asking the following questions: Is the technology mature? Should we buy now or wait for the next release? How can this technology scale with us as we grow? Do …

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ECM vs. CSP: What Is the Difference?

Enterprise Content Management (ECM) and Content Services Platform (CSP) are terms for software applications like our low-code, no-code Laserfiche solution. These terms are coined by industry analysts (Gartner, Forrester, etc.) to represent a category of similar technology offerings. As the applications’ capabilities or enterprises’ needs mature, sometimes an update in naming is appropriate. Enterprise Content …

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What is Intelligent Automation?

Intelligent automation (IA) is a combination of robotic process automation and artificial intelligence, which empowers rapid business process automation and accelerates digital transformation. An organization can implement IA throughout its entire automation journey from discovery to optimization. IA presents many opportunities enterprise-wide to leverage a whole host of different technologies, such as: Machine Learning (ML) …

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