Meet the Client
The Town of Truckee sits in Nevada County, California, just north of Lake Tahoe. More than 16,000 residents call this mountain town home. The community expects fast access to public records. Staff needed a better way to connect documents with geographic data.
Daily Detour: Documents and Maps Live in Different Worlds
The town started with early Laserfiche versions and upgraded regularly to access new features. In 2018, leadership created a full-time GIS position. The goal was to build enterprise-level geographic information systems that would serve both staff and the public.
Engineers struggled to find Hold Harmless Agreements linked to specific parcels. Staff had no quick way to see which properties carried restrictions or indemnifications. Public records requests took time to fulfill. Citizens couldn’t easily access the documents they needed. The information existed, but connecting it to the right parcel was manual and slow.
About our Client
CLIENT NAME:
CHAMPION:
Drew Jack
GIS/IT Specialist
POPULATION:
est. 16,729 residents
SOLUTIONS:
The Solution: Building Bridges Between Systems
Drew Jack, the Town’s GIS/IT Specialist, led the integration project. The team used Laserfiche Weblink to connect documents directly to ESRI ArcGIS parcel maps. They built an application that lets engineers click on any parcel and instantly see associated agreements.
The system creates automatic URL links from GIS files to specific Laserfiche documents. Users can now click on a parcel map and view all related records. The town controls access levels, with some documents available internally and others open to the public.
“It’s hard to describe how life would be without using Laserfiche,” Jack said.
The Result: Access That Works for Everyone
The public portal gives residents 24/7 access to records without filing requests. Staff time devoted to locating and providing documents has dropped significantly. Management uses the system town-wide. Engineers find Hold Harmless Agreements in seconds, not hours. Price recommends planning your system carefully since Laserfiche is user-defined. Define record retention and disposition schedules early in the process.