Meet the Client
Truckee Donner Public Utility District delivers water and electricity across 44 square miles near Lake Tahoe. More than 15,000 customers depend on them. The district’s six-person administrative team knew their paper-based systems couldn’t keep pace with growing service demands.
Daily Detour: Manual Processes Holding Your Team Back
The district faced a critical bottleneck. Contract management required multiple handoffs between departments, finance systems, and Tableau reporting. HR struggled with paper applications and lengthy onboarding cycles. Board resolutions sat in email chains waiting for signatures. Field staff completed water quality checklists on paper, delaying critical data entry by hours or days.
“Without Laserfiche workflow, these processes would all need to be completed manually, taking valuable hours of employee time,” says Shanna Kuhlemier, the district’s Laserfiche champion.
Manual routing created delays. Employees toggled between systems. Documents got lost. The district needed automation that could integrate with their existing technology stack.
The Solution: Three Workflows That Changed Everything
The implementation team prioritized three priority workflows.
Contract management. The new system connects Laserfiche with Tableau and the district’s financial platform. Contracts move through approval chains automatically. Status updates happen in real time.
HR automation. Application screening and employee onboarding now flow through digital forms. New hire paperwork routes to the right people without manual intervention.
Board resolutions. DocuSign integration lets board members sign documents remotely. No more printing, scanning, or overnight shipping.
Additional forms handle public records requests, vacation approvals, COVID-19 reporting, staff reports, and daily water checklists. Field technicians now report water quality data instantly from their mobile devices.
Behind the scenes, automated workflows run nightly database OCR scans, restructure folders, update naming conventions, and refresh metadata on templates.
The Result: Speed, Accuracy, and Employee Satisfaction
The numbers tell the story. Over 156,000 documents processed. Zero manual filing delays. Multiple systems talking to each other seamlessly.
Employees finish tasks faster. Human error drops to near zero on automated processes. Field staff provide same-day water quality reports. Board members sign resolutions from anywhere.
The district plans to expand Laserfiche to additional departments. A GIS integration tops their roadmap, along with custom solutions for water operations, engineering workflows, and records retention schedules.