MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.
MCCi is looking for an Application Support Analyst to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology and building processes in Laserfiche.
What you’ll do:
- Work closely with product end users and provide them with the highest level of support and customer service
- Provide basic and advanced training to clients on their products and processes
- Have a strong understanding of the organization’s products and services
- Respond quickly and effectively to requests received through the help desk or your assigned client list
- Build Laserfiche processes for MCCi Customers
- Perform Laserfiche platform and server upgrades
- Serve as technical escalation point for MCCi Technicians
- Assist customers with infrastructure guidance related to Laserfiche software
What you’ll need to be successful:
- High School Diploma
- 2 years of customer service or call center experience
- Microsoft knowledge (Office, Workstation, Server, SQL)
- College level courses or vocational training
- Experience with Laserfiche Electronic Content Management Software
- Strong knowledge of Windows Servers
- Strong time management skills and ability to multi-task
- Strong customer service and problem-solving skills
- Ability to support clients in a remote capacity
- Excellent communication skills
- Ability to learn and support technical systems and applications
- Strong detail-oriented organizational skills
- Strong understanding of TLS certificates and IIS
- Laserfiche Gold Certified, preferred
- SAML authentication and Azure environment experience, preferred
What you can expect from us:
We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
WE ARE APPROACHABLE.
Want to talk to a member of management or leadership, walk up and say hi.
WE TRUST YOU.
We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
WE EMBRACE TECHNOLOGY!
We love it, sell it, support it, use it, and need it.
WE DRESS COMFORTABLY.
We need you to work hard, not wear a tie.
WE ARE KIND.
Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
WE ENJOY OUR TEAM.
Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
WE VIRTUALIZE EVERYTHING.
We strive for 100% inclusion of our remote teammates.
MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
