MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and Community Development software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

MCCi is looking for a Technical Account Manager to join the team. This position will be focused on supporting clients with our Government Website and Community Development solutions. The ideal candidate will have a passion for delivering exceptional client experiences, anticipating needs and proactively driving client success, ensuring the successful onboarding and retention of clients. This position will require regular in person client visits and the candidate must be located within a 2-hour radius of Kansas City.

What you’ll do:

• Serve as a trusted technical point of contact for assigned accounts, ensuring client success through proactive engagement
• Conduct technical reviews and check-ins to assess system performance, and optimization opportunities
• Lead technical training sessions to help clients maximize the value of our Government Websites and Community Development Solutions
• Provide technical troubleshooting, issue resolution, and escalation management, working closely with internal teams
• Partner with Support, Professional Services, Sales, and Product teams to communicate client feedback and drive product enhancements
• Work closely with Support Leadership to ensure escalations are handled efficiently, and that clients receive a high level of service and resolution
• Monitor client-reported issues, identify trends, and proactively recommend preventative solutions
• Develop and maintain technical success plans that align client goals with system capabilities
• Drive client delight by ensuring high satisfaction, strong adoption, and strategic value from Government Website and Community Development Solutions

What you’ll need to be successful:

• Bachelor’s Degree in a related technical or business field, preferred
• Prior experience in Support, Customer Success, Technical Account Management, or Solutions Consulting
• Familiarity with cloud-based software, system integrations, and security best practices
• Strong proficiency in data analysis tools, system configuration, and MS Office (especially Excel)
• Ability to communicate, present, and influence key account stakeholders, including technical contacts
• Strong technical problem-solving skills, with the ability to troubleshoot, diagnose, and escalate issues effectively
• Proven ability to manage multiple technical account engagements while maintaining sharp attention to detail
• Excellent listening, organizational, and presentation skills, with strong verbal and written communication

What you can expect from us:

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.

WE ARE APPROACHABLE.

Want to talk to a member of management or leadership, walk up and say hi.

WE TRUST YOU.

We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.

WE EMBRACE TECHNOLOGY!

We love it, sell it, support it, use it, and need it.

WE DRESS COMFORTABLY.

We need you to work hard, not wear a tie.

WE ARE KIND.

Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.

WE ENJOY OUR TEAM.

Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.

WE VIRTUALIZE EVERYTHING.

We strive for 100% inclusion of our remote teammates.

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.