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What are you most proud of about how your agency responded to COVID-19?
Patty Schmidt-Reed, Denver RTD, Colorado: โRTD is a transportation district and represent bus operators, train operators, mechanics, you name it. We always believed we were not able to work from home. It was a strictly work-in-the-office company. But I think that we have figured out that we really donโt need to go into the office. We can actually get many things done from home. A whole group of us are just thankful that we were able to do that and do it successfully. Itโs just been an amazing transition to be able to do this.โ
LโCena Parsons, Collin County, Texas: โWeโre very proud of our IT department. Weโre big Laserfiche users and have a great application development team. My department and records had transitioned to automation with electronic forms prior to this pandemic. So, when we suddenly found ourselves at the County needing to try to help track cases before there was a dashboard for Texas, we were, within a few days, able to get a system up with healthcare to actually track cases. Once they were confirmed positive, we started the contact tracing and were able to give jobs to people remotely throughout the County.โ